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ME-IT Backups

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ME has moved to a simple, reliable desktop backup service named ITS Desktop Backup-CrashPlan, which replaced the BackupPC-ME Backup service for ME Faculty and Staff effective January 31, 2015.

CrashPlan offers unlimited data storage, self-managed back-ups and file restores and encrypted backups.

ME IT set up individual accounts for all Faculty and Staff using their UMID earlier this year.  Any additional accounts for students or research/lab machines can be set up on a shortcode for $3.00 per month (per account for up to 4 workstations per account, for unlimited backups). 

Backup File Access and Restores

Whichever account and password install and configure the CrashPlan PROe software, can then manage the CrashPlan console, backups, and restore files. ME IT or ITS can restore files in case of a major issue and the account that installed and configured the backups is unable to access and restore files; ensuring backups should be able to be restored in case of a complete disaster and need to be recovered.  

CrashPlan - two types of accounts

Individual Accounts for CrashPlan:  

  • Uses UMID uniqname and password.
  • Can be installed on up to 4 workstation/desktop machines with unlimited backups.   
  • This account is $3.00 a month on a shortcode, for up to 4 machines with unlimited backups.
  • This back up is accessible by only the UMID account holder only and can be installed on up to 4 desktop/workstation machines. 
  • This is not recommended for a group backup since it uses your uniqname and password.

Group Shared AD Accounts for CrashPlan:  

  • Uses a ME Shared Active Directory (AD) account for up to 4 machines, which ME IT needs to set up prior to the CrashPlan account.   
  • Can be installed on up to 4 workstation/desktop machines with unlimited backups.
  • This account is $3.00 a month on a shortcode, for up to 4 machines with unlimited backups.
  • This backup is accessible to whomever has the Shared Active Directory (AD) account username and password.  You tell ME IT if you want the password or if you want ME IT to hold the password.  If you have the password, then you can access all of the backups under that Shared Active Directory (AD) account.  
  • This is not recommended for students to have the password - unless you permit all students to see each other's backups.  

CrashPlan Account Requests or Deactivation Requests

Request CrashPlan accounts by sending a request to me-it@umich.edu or submitting a support ticket through the web http://request.umich.edu/me-it with the following information: 

  1. How many accounts would you like?
  2. Type of account(s) you'd like:
    • Individual: uniqname(s):
    • or Group Shared AD Account: account name(s): (i.e. me-labX1bk)
  3. Names of who needs access to the account(s):
  4. The shortcode that you would like billed the $3.00 per month for each account (for up to 4 workstations per account for unlimited backups)
  5. Who do you want to manage the CrashPlan (ME IT, yourself, the students, or ?)
  6. How many machines would you like CrashPlan installed on (you can install CrashPlan on up to 4 workstations per account for unlimited backups)
  7. What operating system is on the machines that need CrashPlan installed?
  8. Do you wish to install the software yourself, or would you like ME IT to install CrashPlan PROe for you?

ME IT will send you the information once your account(s) are created.  It takes approximately 10 minutes to install CrashPlan once you have your account information.

CrashPlan Installation​

To use CrashPlan, follow the simple installations in this document to set up CrashPlan for the first time. Installation takes approximately 10 minutes to complete for Windows, Mac OS X and Linux.  Note: ITS does not officially support Linux, so please note that it may take longer to fix since ITS usually has to open a case with CrashPlan-Code42 to get issues resolved.

Initial Backup​

A note on the initial backup:  CrashPlan's initial backup can take quite some time depending on how much data there is to back up and the network connection, but then incremental backups are typically much quicker. ​ Since it is unlimited backups and if there is a lot of data to back up, it can take hours to days initially to complete the initial backup.

CrashPlan Resources 

CrashPlan Help

If you would like assistance setting up CrashPlan, stop here and send an email to me-it@umich.edu and ME IT will assist you with setting up your CrashPlan Backup.